Can a store exercise only a policy of exchange but no refund?
1 Can a store have a “no return, no exchange” policy.
Simply put, no, and that’s according to the Consumer Act of the Philippines.
You have every right to return defective goods, exchange for another product, or get your money back..
What are my statutory rights for a refund?
You can get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.
How do you politely say no refunds?
Take an Apologetic Stance Express polite regret, but state clearly that you are declining the request and provide the reason in your main paragraph. Cite a specific company policy to justify your decision whenever possible.
Is no refund policy legal in the Philippines?
Note that a “No Return, No Exchange” Policy is prohibited because this is considered deceptive. Under the Consumer Act, in conjunction with the New Civil Code of the Philippines, sellers are obliged to honor their warranties and grant corresponding remedies to consumers.
Can a company deny a refund?
Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).
What are the 8 basic rights of consumers?
Consumer RightsRight to safety. Means right to be protected against the marketing of goods and services, which are hazardous to life and property. … Right to choose. … Right to be informed. … Right to consumer education. … Right to be heard. … Right to Seek redressal. … Consumer Protection Act. … Ask Yourself!More items…
Are you entitled to a refund if you change your mind?
You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. It’s the same no matter how expensive the item was – it’s really down to the seller whether they offer you anything.
What is the law on returning goods?
If you simply change your mind, the retailer has no legal obligation to give you your money back, should you return an item without a receipt. … If your goods are faulty and you don’t have the receipt, you still have the right to a repair, refund or replacement as under the Consumer Rights Act.
What can I do if a company won’t give me a refund?
Company Won’t Give You a Refund? Here’s How to Get Your Money BackTry to Work it Out with the Merchant First.Option 1: Request a Chargeback.Option 2: Consider Mediation.Option 3: Sue in Small Claims.Option 4: Pursue Consumer Arbitration.FairShake Can Help Make Arbitrating a Breeze.
How important are the laws to a consumer?
Consumer law helps to make sure that customers are aware of what they are buying, such as the ingredients in food; that advertising is fair and does not mislead; that debt collection is fair, and nearly every step in the buying and selling of goods is ordered towards creating a level playing field.
What is a good refund policy?
The best Policy you can have is the simplest one. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. … Any product you return must be in the same condition you received it and in the original packaging.
In what circumstances can you insist on a refund?
Under consumer law, if a product or service breaks, is not fit for purpose or does not do what the seller or advertisement said it would do, you can ask for a repair, replacement or refund.
Can a shop say no refunds?
It’s illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Read more about consumer protection from unfair trading.
Are refunds mandatory?
While the U.S. does not have federal laws affecting returns and refunds, it’s still a good idea to have a Return & Refund Policy. US state laws do not require a Return & Refund Policy either but under certain circumstances, you need to post this policy conspicuously in your storefront or through your ecommerce website.
In what circumstances is a seller allowed to refuse a refund?
A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. you misused the product or service in a way that contributed to the problem. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted.
Can you dispute a non refundable charge?
So, can cardholders file chargebacks for “non-refundable” credit card deposits? Yes, they can. As with any chargeback, providing there is a valid claim to a refund, the cardholder has the right to dispute a transaction. … The merchant is unable or refuses to provide products or services related to this deposit.
Is it legal to have a no refund policy?
Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law. … Keep in mind that many retailers require the original receipt for any returns.